What is your Warranty Policy?
New Motors purchased at Reconit Electric are warranted to be free of defects in workmanship and materials for a period of 12 months from the date of purchase for personal and 06 months for commercial. Rebuild or Repaired Motors carry 30 days. This warranty is limited and shall be in lieu of any other warranties, expressed or implied, including but not limited to, any implied warranty or merchantability or fitness for a particular purpose. There are no other warranties that extend beyond the description of the face hereof.
What items that does not carry a warranty?
Electronic parts such as Regulator, Circuit boards, Capacitors do not carry a warranty. Not returnable nor refund.
The liability of the Company arising out of its supply of said products, or their use, shall not in any case exceed the cost of correcting defects in the products as above set forth. The company cannot assume responsibility or accept invoices for unauthorized repairs to its components, even though the motors may be defective.
Is there a fee for returning an item?
Yes, there is a restocking fee if you return an item. It should have not been installed and box not opened. We can waive the restock fee if you provide a detailed invoice from your certified HVAC technician. The technician's contact and company information must be present on the invoice. We must also have this information should you wish for an exchange instead of a refund.
What are the conditions of Warranty?
The warranty shall be void and of no effect if the following are performed & found on the motor:
(1) The motor has been subjected to improper installation, storage or handling; as well as, any abuse unsuitable for the motor;
(2) The motor was subjected to an unauthorized repair;
(3) The motor was subject to any water, Oil damage;
(4) The motor was engaged above its rated load;
(5) The motor lacked reasonable & necessary maintenance;
(6) Improper packaging for return.
(7) Electronic regulators, parts and Capacitors.
Reconit Electric Motors does not cover the cost of installation, removal or re-testing of the new or repaired products. Reconit Electric will not be liable for any costs or damage incurred by its customers in the removal or replacement of defective products from units in which the products have been assembled.
What is your return Policy?
An Return authorisation request or RMA has to be requested from the company before returned. HVAC and ECM motors cannot be returned. If for whatever reason, a product needs to be returned, the freight must be prepaid. The return must be requested within seven (07) days of the original shipment date. New products in original, clean and unmarked packaging will have a 25% restocking fee applied to the credit
(cost of the product only). For items returned, all shipping as well as any additional charges will be the responsibility of the buyer.
Return your product to:
Reconit Electric Rebuilders Ltd, 63 McIntyre Place, Unit 08, Kitchener, Ontario, Canada. N2R-1J5
What is your damage disclaimer?
In no event shall Reconit Electric be liable for consequential, incidental or any other damages impute to an infringement. Reconit Electric is also no way liable for any loss of profits the company may face.
Is there a fee for testing or estimate?
There is a fee for testing motors and request for estimates. This will cover the time to examine the motor, Bench test, disassemble and diagnostic. Additional fee if customer request to re-assemble the unit.
What is your HVAC furnace and Air Conditioning AC motor installaion Policy?
We do not install AC motors in house. Heating and air-conditioning systems, as well as indoor air quality equipment, are intended to be installed by qualified professionals only. In order to function safely and properly, they must be designed specifically for your home. These systems include electrical, gas, and refrigeration connections, which are regulated by a variety of laws, building codes, or guidelines. Failure to properly install a system can lead not only to performance issues, but also safety concerns or property damage. ECM blower and induction motors communicate with electronic control boards and warranty coverage may also be affected, due to improper installation. There are also governmental requirements that, if not met, can result in significant fines. Qualified contractors should have the appropriate licenses.
What is the payment options?
Accepted methods of payment can be made via cash, e transfer or credit card (visa or mastercard). We do not accept American Express or personal cheques. On orders under $500.00 a 50% NON REFUNDABLE deposit is required while orders in excess of $500.00 require a 30% NON REFUNDABLE deposit to secure the advance purchase.
Is there a fee for credit card purchase?
There is a 2.4% service charge if using credit card. The fee is not refundable. It will be applied in at the time of payment.